IT Technician

Training, qualifications and experience - Good standard of basic education including English and mathematics - Extended experience or the ability to demonstrate the competence to undertake the role - Possession of a relevant ICT qualification, to meet the demands of the role, or the ability to demonstrate the capability to gain, relevant qualifications or equivalent where applicable - Experience of working in a school or college - Working knowledge of the practices, processes and procedures relevant to the role i.e. understanding and experience of: Windows Update Services, Windows and Printer Deployment, Group Policy Management, Active Directory, DNS, DHCP, Microsoft Hyper-V, Windows Server, Microsoft 365 management, wireless network implementation and management, Firewall management, Web filters and Infrastructure Management - Knowledge and experience of maintaining and repairing pcs, laptops, printers and audio visual equipment - Similar knowledge of printers, reprographics and managed print solution would be desirable - Experience of implementing new systems, hardware and software (ie research, test and install new technologies) - To be willing to undertake the PAT test training. Professional knowledge and understanding - Prior experience of managing users in a Microsoft 365 tenancy - Knowledge and understanding of a Management Information System - Able to troubleshoot and resolve problems including innovative approach - Good planning and organisational skills, with the ability to prioritise, work efficiently and accurately, particularly under pressure, to deadlines and using own initiative - Ability to maintain positive relationships with students, staff, parents and members of the community - Developed skills appropriate to the job discipline - Confidence and enthusiastic to work with staff and student and including those with limited ICT knowledge and understanding - Ability to communicate technical fixes to end users in clear, non-technical language, enabling users to implement solutions where appropriate